Frequently Asked Questions

What forms of payment are accepted?

Suite100West accepts Visa, MasterCard, American Express, Discover and PayPal.
If your payment method has been declined, please try a new payment method and contact your financial institution for more information regarding the decline if you continue to experience difficulties with your payment
 When will I be charged?
You will be charged at the time the order is placed
Will I be charged sales tax?
We are required to collect sales tax for deliveries to Washington DC and Puerto Rico, as well as to the following US states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, NE, NJ, NM, NY, NV, NC, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA and WI. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. We are required to collect tax on shipping charges when applicable
What is the status of my order?
Once an order is placed, you will receive an order number and a confirmation email with your order summary. When the items have shipped you will be sent an email containing the tracking number
Can I change an order once it has been placed?
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been placed and confirmed
How do I track my order?
To track your order, please reference its tracking number that is sent via email once your items have been shipped
 Why was I charged an additional shipping fee?
Some oversized items and furniture may require truck delivery for an additional shipping fee. These items do not qualify for free standard shipping. You will find this information listed on the product detail pages of our oversized items and furniture to which this fee applies
 What is your return policy?
We want you to be happy with your purchase! You can return your eligible items within 15 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. If your item was sent via freight or white glove as indicated by an oversized charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return 
 What if my product is damaged or defective?
Sometimes damages occur during the shipping process, even though we do our best to deliver your item in perfect condition. All damage claims must be received within 24 hours of receiving the item. Please save all packaging and fill out the damaged goods form in order to file a claim. We will arrange replacement or return of the item. If you receive a damaged or defective item, please email returns@suite100west.com and we will help you exchange or return the item